Here is a good example of the power of the media...
Dude i would persue this.
As these "lifegaurds" dont seem to have a clue!
http://www.iol.co.za/index.php?set_id=1&click_id=13&art_id=vn20090119063143902C939350
It all comes out in the wash eventually
Wendy Knowler
January 19 2009 at 08:22AM
If you recently bought a 7kg LG washing machine, you may want to check the model code to make sure you got what you paid for.
Before Sachin Naidoo relocated from Durban to Cape Town recently, he paid for a 7kg LG front loader at House & Home (part of the Shoprite group) in Gateway, Umhlanga, arranging to pick it up at the company's Canal Walk branch.
When he did so, he noticed that the washing machine he was being given had a 6kg capacity.
"I queried this with one of the managers and was rather rudely told that the machine I'd bought was a 6kg model, despite the fact that my invoice stated it had a 7kg capacity," Naidoo says.
"He went on to show me his PC where it was captured that 158 of these machines had been sold and I'm the only one not accepting it, and that LG had confirmed that the machine was in fact a 6kg one.
"But the salesman at the Gateway branch told me he'd spoken to the LG rep who'd said they supplied both a 6kg and a 7kg model, and that, in fact, I'd paid for the 7kg model."
Still, the staff at the Canal Walk would not accept that this was the case, and in the end Naidoo asked for, and received, a refund, and went on to buy the 7kg LG washing machine at Makro, "where there was no such confusion".
Naidoo raised the issue with me out of concern that others who paid for 7kg washing machines had been given the smaller model instead, but had not realised it.
I raised the issue with House & Home managing director Aubrey Karp who said LG had inadvertently supplied a 6kg machine to House & Home's Cape Town warehouse, instead of the 7kg one, in Naidoo's case.
He pointed out that the codes for the two appliances were "unfortunately extremely close".
"This error should have been picked up at the warehouse, but unfortunately it was not. The store should have immediately contacted the buyer.
"Once contacted, LG immediately replaced all incorrect stock with the correct model washing machine.
"We sincerely apologise for any inconvenience caused."
For the record, the 7kg LG front loading washing machine carries the model code 80134T/80490TP and the 6kg model carries the code 80134T/80490NP.
Worth checking if you recently bought one of these appliances!
Just how bloody-minded did that manager have to be, to consistently ignore what the customer was saying - and what his invoice stated - and lose the sale rather than check those codes?
Unbelievable.
